Goods Return Policy

If you deem the product to be faulty we will happily replace your good/s or refund your money subject to the following:

1. Please call us on 8344 1776 advising us of your concerns in relation to the good/s within 48 hours of receiving the good/s.

2. Good/s will NOT be refunded where there has been a change of mind, or after the 48hr period.

3. The good/s need to be returned back to Sunset Series within 48 hours Sunset Series accepting the return of the goods, 

5. Once we have received the good/s and are satisfied with your concerns we will either replace the good/s or issue a refund for the purchase price of the applicable item and the original freight that we charged within 7 days of receiving the returned good/s.

We will always work with you to rectify a problem, so please be kind- We make and deliver all of flowers, gifts and plants with love, however, please remember we are also all human! - and we are dealing with fresh product!

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